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Additional Policies

Company Policy

Corporate governance and Section 172 of Companies Act

The Board of Directors is our executive body responsible for the long-term strategy of Gong cha Global and its subsidiary companies with a focus on delivering for our customers, our people and our external stakeholders in line with our purpose. The board sets the company-wide strategic aims, ensures that the necessary financial and human resources are in place for the Gong cha to meet its objectives and review its management performance. The board sets the Gong cha values and standards and ensures that its obligations to its shareholders and others are understood and met. Its membership includes Chief executive officers who are responsible for the day to day leadership of subsidiaries and directors who represent the Gong cha shareholder base. The chairman is responsible for leadership of the board and ensuring its effectiveness on all aspects of its role. The board recognizes that non-executive directors should constructively challenge and help develop proposals on strategy as part of their role as members of a unitary board. The board is supplied in a timely manner with information in a form and of a quality appropriate to enable it to discharge its duties. Board of Directors meetings are held on at least a quarterly basis. The directors understand and appreciate their duties under Section 172 of the Companies Act to act in the way in which they consider, in good faith, would the most likely to promote the success of the company for the benefit of its members as a whole and, in doing so, to have regard (amongst other matters) to:

  • - The likely consequences of any decision in the long term;
  • - The interest of company-wide employees;
  • - The need to foster business relationship with suppliers, customers and others;
  • - The impact of the operations of the community and the environment; and
  • - The desirability of maintaining a reputation for high standards of business conduct

The Directors have had regards s.172(1) include their attendance at meetings of subsidiary Board meetings, the regular and ongoing review of the strategic challenges and opportunities presented by the company investment, and the merging technological landscape in which Gong cha products and services are being delivered, the need to ensure that Gong cha Global Ltd’s global structure continues to remain aligned with the financial reporting obligations appropriate to the Group, and the requirement to ensure that the organizational management and reporting lines are optimized to provide the most efficient allocation of company resources.

Employee Code of Conduct

This document outlines the way we do things within the Gong cha businesses and is provided to all employees when joining the company. All team members are required to read the code confirm that they have familiarized themselves with its contents. It signposts to useful and relevant policies including our Speaking Out, Grievance and Equal Opportunities policies, ensuring our team members have an ongoing awareness of the policies which Gong cha has in place to support them. It also explains our Global People Principles which set out how we intend to do business everywhere. A copy can be obtained by writing to the company at the address noted on the contacts page of our website.

Equal Opportunities Policy

This policy outlines our active commitment to providing equal opportunities and embracing diversity at Gong cha. This policy also clearly explains what individuals can do in the event that they don’t feel they are being treated fairly or equally, including the Grievance Policy. A copy can be obtained by writing to the company at the address noted on the contacts page of our website.

Grievance Policy

This policy supports and guides employees and managers regarding any concerns raised by an employee about their work. This process encourages concerns to be raised informally in the first instance to encourage an open and honest culture. However, it also outlines the formal process if concerns raised cannot be resolved through the informal route, or in more serious cases, where it is appropriate to deal with matters formally from the outset. As such, the Grievance Policy provides clear guidelines on how individuals can raise their concerns, along with what will happen at each stage and the potential outcomes of any investigation into the issues raised. Individuals are also welcome to have union representation, where applicable, during any grievance process. A copy can be obtained by writing to the company at the address noted on the contacts page of our website.

Human Rights Policy

This policy is aligned to our Code of Conduct and outlines the ways that we respect and promote human rights at Gong cha. IT covers our commitment to inclusion and diversity, alongside Gong cha’s provisions for many key human rights topics, including work hours, wages and benefits, freedom of association and collective bargaining, and forced labour and human trafficking. A copy can be obtained by writing to the company at the address noted on the contacts page of our website.

Responsible Sourcing Policy (RSP)

Gong cha’s Responsible Sourcing Policy is in line with the International Labour Organisation (ILO) and the UN Guiding Principles on Business and Human Rights. The policy outlines the social, ethical and environmental standards which we hold our direct suppliers to. All our direct sourcing suppliers will be required to sign a copy of the RSP. Suppliers will be required to meet the high standards on a range of issues, including:

  • - Employment and Forced Labour
  • - Discrimination
  • - Freedom of Association
  • - Regular Employment
  • - Working Conditions
  • - Human Treatment
  • - Child Labour
  • - Dormitories
  • - Wages and Benefits
  • - Ethical Corporate Practices
  • - Working Hours and Annual Leave
  • - Environmental Stewardship
       A copy can be obtained by writing to the company at the address noted on the contacts page of our website.

Right to Work

This policy reflects Gong cha Global’s commitment to recruit talented people, balance our Global People Principles and ensure legal compliance. The policy covers legislation, what checks should be carried out, what happens when documents expire and how Gong cha will avoid discrimination during document checks. Gong cha will not employ anyone who cannot demonstrate their legal right to work in of our territories. Checks are carried out on all team members to ensure the documents provided are genuine and fit for purpose, in line with legislation of that territory. A copy can be obtained by writing to the company at the address noted on the contacts page of our website.

Speaking Out Policy

Our Speaking Out policy outlines the process we follow when any of our employees raise a concern about wrongdoing, danger or breach of Gong cha’s Code of Conduct or criminal activity such as human trafficking. The policy ensures that concerns raised are dealt with without fear of reprisal, can be raised anonymously and will be investigated in line with a robust and transparent procedure. A copy can be obtained by writing to the company at the address noted on the contacts page of our website.

Whistleblowing Policy

This policy outlines the process we follow when our team members raise a concern about wrongdoing, danger or breach of Gong cha’s Code of Conduct or criminal activity, such as human trafficking. The policy ensures that concerns raised are dealt without fear of reprisal, can be raised anonymously and will be investigated in line with a robust and transparent procedure. A copy can be obtained by writing to the company at the address noted on the contacts page of our website.